SmallBizGenius Analysis

AT&T faces significant customer service challenges, according to recent reviews. While some customers praise individual representatives, the overwhelming sentiment points to issues with billing, service reliability, and difficulty resolving problems.

Category Breakdown

Scores based on analysis of 296 recent reviews

Customer Service

2.0/10

Numerous reviewers express extreme dissatisfaction with AT&T's customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. Many mention being transferred multiple times and receiving conflicting information, with one reviewer stating, "The worst customer service in the world."

65 reviews mention this

Billing Issues

2.5/10

A significant number of reviewers report problems with billing, including unexpected charges, incorrect bills, and difficulty canceling services. Some customers claim they were charged for services they didn't use or after they had canceled their accounts, as one reviewer noted, "We stopped using AT&T services in November 2025, yet we were still charged for months afterward."

30 reviews mention this

Service Reliability

3.0/10

Several reviewers complain about unreliable service, including dropped calls, poor reception, and internet outages. Many report being without service for extended periods, with one reviewer stating, "I have gone over a month without reliable service. My phones have been stuck on SOS."

25 reviews mention this

Promotional Offers & Misleading Sales Tactics

2.0/10

A number of reviewers allege that they were misled about pricing and benefits when signing up for AT&T services. Some customers claim they were promised certain discounts or promotions that were not honored, with one reviewer saying, "The AT&T rep came to my business offering nothing but lies about their INTERNET AIR FOR BUSINESS."

15 reviews mention this

Pros & Cons

What Customers Love

Occasional helpful and knowledgeable representatives Mentioned 5x
"We were having trouble with our phone due to viruses and Josh Scott was able to make that phone usable again. He was friendly, knowledgeable and efficient."
Improved cellular service compared to the past Mentioned 1x
"cellular service is greatly improved since then but it's definitely outweighed by how terrible their customer service has become..."

Common Complaints

Extremely long wait times and difficulty reaching customer service Mentioned 30x
"At&t is literally scamming their customers with extras fees and when you call to get help you wait for over an hour and then get hung up on its time to switch carriers for good"
Billing discrepancies and unexpected charges Mentioned 25x
"I give them an enthusiastic Minus 10! I signed up for their fiber and their "mobility" otherwise known as cell phone service three weeks ago and have experienced insane billing and not good service."
Unreliable service with frequent outages and poor connectivity Mentioned 20x
"I am extremely frustrated and disappointed with the service I’ve been receiving. I have been paying my bill in full, yet I have gone over a month without reliable service. My phones have been stuck on SOS, and I am repeatedly being knocked off the network."
Misleading sales tactics and unfulfilled promises Mentioned 15x
"The AT&T rep came to my business offering nothing but lies about their INTERNET AIR FOR BUSINESS."
Difficulty canceling services and continued billing after cancellation Mentioned 10x
"My husband and I stopped using AT&T services in November 2025, yet we were still charged for months afterward for a service we did not use and were actively trying—repeatedly—to cancel."

Common Questions About At&t

Answers derived from customer review patterns

Is AT&T legit and trustworthy?

Based on 100 recent reviews, there are significant concerns about AT&T's trustworthiness. Many customers report being misled about pricing and promotions, experiencing billing discrepancies, and struggling to cancel services. While some customers have positive experiences, the overwhelming sentiment suggests caution is warranted. Small business owners should carefully review all terms and conditions before committing to AT&T services and be prepared for potential customer service challenges.

Based on 45 reviews

Does AT&T have good customer service?

The majority of recent reviews indicate that AT&T's customer service is a major pain point. Customers frequently complain about long wait times, unhelpful representatives, and difficulty resolving issues. Many report being transferred multiple times and receiving conflicting information. While a few reviewers mention positive experiences with individual representatives, these instances appear to be the exception rather than the rule.

Based on 65 reviews

Is AT&T worth it for small business?

Given the reported issues with service reliability, billing, and customer service, AT&T may not be the best choice for small businesses that rely on dependable communication solutions. The potential for outages, unexpected charges, and frustrating customer service interactions could negatively impact business operations. While AT&T may offer competitive pricing or specific features, the risks associated with its service quality and customer support should be carefully considered.

Based on 30 reviews

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